Terms of sale

VENDOR COMPANY

Porsche eBike Performance d.o.o. (tax number: HR03627403593), a limited liability company with a share capital of 44.300,00 Croatian kunas, registered with the Companies Register of Zagreb under number (MBS) 080680892, with its registered office at Ljubljanska 7, 10431 Sveta Nedelja, Croatia, represented by its Managing Director Krešimir Hlede. 

Contact information:  

• info@greyp.com
• Tel:  +385 91 333 60 23
• Fax: +385 1 333 6698

By using greyp.com, we assume you have read, understood, and accepted the rights and obligations coming from these Terms of Sale. By using greyp.com for your purchases, you are obliged to follow these Terms of Sale in their entirety.

CUSTOMER

A customer is a natural person or a legal entity that ordered a product from Porsche eBike Performance d.o.o.

“NO QUESTIONS ASKED“ RETURN POLICY – EUROPEAN UNION ONLY

We are sure you will be satisfied with your new Greyp bike, and are willing to provide you with enough time to experience your ride at its full potential and eliminate any risk to you as a customer.

The customer has the right to receive a full refund for a returned product when the following conditions have been met:

• The return has been initiated within 7 calendar days of the delivery date, via email to customersupport@greyp.com
• The product has less than 200 km (125 mi)
• The warranty terms have not been voided.
• The product is without abnormal wear and tear
• The product has not been resold or transferred to any person or entity
• The product has been returned clean and in original packaging containing all items which were shipped with the product
• The policy is only valid for purchases made directly from Porsche eBike Performance d.o.o.
• The policy is only valid for purchases made within the European Union (EU)

If you acquired your Greyp bike through a lessor, lender, or dealer, you may be responsible for additional fees or charges and other terms or conditions in your lease or financing agreement, which are outside of our control. This return policy may not apply in such situations depending on the agreement between you and your third party
 

The product return will be free of charge to the customer, and handled by Porsche eBike Performance d.o.o. Upon a successful return, Porsche eBike Performance d.o.o. will inspect the product and determine whether the above-listed conditions have been met, and issue a full refund to the method of payment used for the purchase. If the above conditions have not been met, Porsche eBike Performance d.o.o. will reach out to the customer and agree on the amount of a partial refund and the partial-refund method.

Not applicable to the Greyp G6.X Limited e-bike.
Valid for all e-bikes delivered from October 25th, 2022.

RETURN OF GOODS TERMS –  MARKETS OUTSIDE THE EU

In all markets outside the European Union, the  customer has the right to substitute the product in the following cases:

• if the customer did not order the goods which are delivered,
• if the product which was delivered has a manufacturing defect,
• if the product which was delivered has defects which are not due to the transport of goods.

The customer does not have the right to substitute the product in the following cases:

• if the product defects are the results of unprofessional handling by the customer,
• if the product defects are caused by the transport.

The customer has an obligation to inspect the product for defects at the time he or she receives the product and immediately inform Porsche eBike Performance d.o.o. about possible defects.

 

METHODS OF PAYMENT
 

BANK TRANSFER

Greyp products can be purchased by making a bank transfer from your bank account to Porsche eBike Performance d.o.o.

How to order:

• At checkout, select the ‘BANK TRANSFER’ payment method.
• You will be sent an e-mail with the needed payment details (account numbers, BIC / SWIFT Codes, and Exact Amount) and the Order ID number.
• Complete your payment by using the details, most importantly the Order ID.
• Our Sales team will send you an e-mail confirmation once your payment is visible in our bank account and book your spot in the production schedule
• Orders containing backorder or preorder items will ship when all items are back in stock.
• You will receive an e-mail confirmation once your order ships.
• A physical invoice will be attached to the item and delivered within the box.
• By placing an order you agree with our terms and conditions.

In the event of a canceled order or a refund, for whichever reason, the refund will be issued to the bank account from which you made the payment unless you state otherwise.

CREDIT AND DEBIT CARDS

We accept credit card and debit card payments via Visa and MasterCard. The amount is initially reserved upon purchase, and your card is only debited once your order has been confirmed. Enter your card details and complete your order. Please ensure your credit card limit, as well as your daily and monthly transaction limit, are sufficient, otherwise, your order will not be successful. Some banks require you to contact them prior to making the transaction for them to pre-authorize the amount. You will receive a payment confirmation via e-mail.

Notes about your order:

• All credit card payments are required to complete a 3D Secure protocol.
• Orders containing backorder or preorder items will ship when all items are back in stock.
• You will receive an e-mail confirmation once your order ships.
• A physical invoice will be attached to the item and delivered within the box.
• By placing an order you agree with our terms and conditions.

All payments will be made in Croatian legal currency, Euros, or US dollars. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National Bank.

When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website.

MONTHLY INSTALLMENT PLANS  (Splitit)

Pay for your order in simple monthly installments with your existing credit card (Visa and MasterCard).

Paying with Splitit offers better management of your budget by reserving the amount from your existing credit line and allowing you to use your cash flow for other purchases.

We use Splitit as a payment partner with multiple benefits for you:

• No credit checks
• Always 0% interest.
• No minimum order value.
• 2-24 monthly payments.

How to order:

• At checkout, select the ‘MONTHLY PAYMENTS’ payment method.
• Complete your order
• You will be redirected to Splitit to set up your payment plan.

How payment works:

• At the time of purchase, you will only be charged for the initial installment payment. Splitit will authorize the remaining amount from your credit card's available balance until the final payment is made.
• After each monthly payment, the amount reserved from your available balance will be reduced to the new remaining balance (the reserved amount might appear as "pending").
• Please note debit cards are not valid for the Splitit payment option.
• Please ensure that your credit limit is sufficient, otherwise, your order will not be successful.
• In case the re-authorization for the remaining balance doesn't go through, and there is no solution within the grace period of 7 days, the credit card will be automatically used to recover the full purchase amount. Splitit will inform you about any issues with the payment plan in a timely manner.
• Please also check your spam folder regularly.
• The installments appear on your statement as individual payments. Your order will be processed and delivered in our regular procedure, while the invoice will be attached to the product delivered
• Your credit card issuer may charge you interest on amounts charged to your credit card unless you pay your credit card balance in full each month.

Further information:

• For more detailed information on Splitit, please visit the Splitit FAQ.

CRYPTOCURRENCY PAYMENTS

Greyp products can be directly purchased via our cryptocurrency processor Paycek, through 9 cryptocurrencies: BTC, ETH, BCH, XLM, XRP, DAI, EOS, USDT, USDC.

How to order:

• At checkout, select the ‘CRYPTO PAYMENTS’ payment method.
• You will be redirected to Paycek to select your crypto wallet and currency
• Complete your order
• Finish the steps and return to the Greyp website

In the event of a canceled order or a refund, for whichever reason, the refund will be issued in FIAT currency (EUR) based on the historical conversion rate from the date of purchase.

Further information:

For more detailed information on Crypto Payments, please visit the Paycek FAQ.
 

JOBRAD

We accept payments for bikes delivered and purchased in Germany through JobRad GmbH which allows for savings up to 40% in tax deductibles. The typical leasing contract for a JobRad always has a term of 36 months. 
More details and information can be found here.

PREORDERS

Greyp products can be purchased through a pre-ordering mechanism, through the listed payment methods. We may decline pre-orders to avoid over-subscription, or if we are unable to commence shipping of the product to your region, or as we deem appropriate at our discretion. If your pre-order is declined, you will be notified and your pre-order payment will be fully refunded.

How do Pre-orders work:

• Once your Pre-order transfer is successfully completed, you will receive an e-mail confirmation of your preorder.
• When the delivery date is set, you will receive a Request for Remaining Payment with a selection of payment methods.
• Your pre-order amount will be credited against the final total amount.
• You can cancel your pre-order at any time and receive a full refund of the preorder amount but note this means losing your priority slot in the production queue
• To cancel your pre-order, contact us at customersupport@greyp.com with an email noting the pre-order number.
• We will issue a refund using the same payment method you used to complete the transaction, within 14 (fourteen) workdays.
• Only when the total order amount is paid in full, the Order is considered complete.
• A physical invoice will be attached to the item and delivered within the box.
• By placing a pre-order you agree with our terms and conditions.

Payment and Remaining Payment

• At the time of the Pre-Order, you will only be charged the Preorder amount, by which you are reserving your priority order in the production queue
• Please ensure that your credit limit is sufficient, otherwise, your preorder will not be successful.
• Around 30 days prior to delivery, you will receive a "Request for Remaining Payment" from the Greyp sales team
• Please check your Inbox (as well as the Spam folder) regularly.
• You will be able to choose from several payment methods for the full amount: Bank Transfer, Credit / Debit Card, Monthly Instalments
• Once you select the method, you will receive detailed instructions on how to complete the order with the desired payment method

The price of the product and any optional pricing may not be available at the time of your pre-order and, if pricing is available, it is subject to change until agreed upon in the executed final purchase invoice. 

SAFETY POLICY

Our payment provider implements the latest standards in the protection of personal information - Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. ISO 8583 protocol enables the secure exchange of personal information between the gateway system and credit card authorization centers through a private network that is protected against unauthorized access by a dual firewall.

RESPONSIBILITY AND JURISDICTION

The cardholder shall remain responsible for notifying their issuing bank of any changes in details or fraudulent/not normal activities on their account. Porsche eBike Performance d.o.o. takes no responsibility regarding any fraudulent activity on any customer cards/accounts used on this website. We have taken all necessary steps regarding upholding PCI DSS compliance and remain objective in the case of cardholders bearing their own responsibility regarding jurisdiction laws. All legal disputes related to card processing are handled under Croatian Law.

TERMS OF DELIVERY

We deliver our products to EU and other European countries (specified in the dropdown menu in the checkout process). Prices, as well as delivery charges, are liable to changes. The prices listed on the website do not include the price of delivery unless otherwise stated. 

EXPORT CONTROL

Porsche eBike Performance d.o.o. assumes no liability for orders made by the customer and/or from a country to which delivery of the product(s) cannot legally be made. All expenses related to obtaining potential export/import licenses for Porsche eBike Performance d.o.o. or any other expenses that are necessary for the valid delivery of the product(s) to the customer shall be communicated to the customer. Porsche eBike Performance d.o.o. shall be authorized to charge the customer all such expenses in advance of the delivery and shall have no obligation to ship the product(s) to the customer before the customer advances to Porsche eBike Performance d.o.o. all such expenses.

EU DELIVERY TIMES AND COSTS

EU delivery times and rules apply to all member states of the European Union and to both Norway and Switzerland.

To check the price of delivery to your address, type in your address when in the shopping cart to display the available shipping options and potential charges for your destination. 

The estimated delivery time to the countries of the EU, Norway, and Switzerland is 10 working days from the date of payment.

Delivery will be made using a logistics company, which is under their jurisdiction. The ordered goods will be packaged so that they cannot be damaged by usual transportation handling. The customer needs to check the package upon arrival and examine it for damages. If you see damages on the package or goods, you can decline to accept the delivery.

Delivered products have been insured for delivery losses. If a customer does not receive a notification within 20 days of ordering, please get in touch with Greyp so we could organize a substitute delivery or see what the problem was. If a customer does not pick up his / her order from the courier service, within 5 days, the shipment will be returned to Greyp, and any subsequent delivery fees will be charged to the customer.

NON-EU DELIVERY TIMES AND COSTS

Bikes are delivered to your nearest airport if you are from a country outside of the European Union. Porsche eBike Performance d.o.o. handles export procedures, but the customer is expected to handle import procedures and relevant taxes and costs once the bike arrives at the airport. Shipping costs to European non-EU countries are 800,00 € (VAT included). The estimated delivery time to countries outside of the European Union is 15 working days from the date of payment of the purchase price and other expenses incidental to such delivery.

RETURN OF GOODS TERMS

The customer has the right to substitute the product in the following cases:

• if the customer did not order the goods which are delivered,
• if the product which was delivered has a manufacturing defect,
• if the product which was delivered has defects which are not due to the transport of goods.

The customer does not have the right to substitute the product in the following cases:

• if the product defects are the results of unprofessional handling by the customer,
• if the product defects are caused by the transport.

The customer has an obligation to inspect the product for defects at the time he or she receives the product and immediately inform Porsche eBike Performance d.o.o. about possible defects.

In case Greyp concludes that the product defects are not caused by the customer (or the transport), Porsche eBike Performance d.o.o. shall remove the defects, or repair the product, or substitute the product at its own expense if the defects occur during the warranty period. In that case, the customer returns the product(s) to Porsche eBike Performance d.o.o. at his or her own expense, whereas Porsche eBike Performance d.o.o. delivers the repaired product to the customer free of charge.

SUSTAINABILITY

We are committed to minimizing the impact of our operations and products.  As a  manufacturer, we comply with European product-related regulations and work with our suppliers and customers to help ensure that our products can be managed in an environmentally sound way.  We work to limit the environmental impact of our products and take the principles of extended producer responsibility seriously, embedding them into our everyday business.

Below is a list of the relevant electrical, electronic, battery and packaging waste registration numbers:
 

France:

• WEEE (Waste Electrical and Electronic Equipment) registry number: FR027835_056RIN
• ADEME (Agency for Ecological Transition);  registration with Screlec for batteries: FR027104_06TJYG
• ADEME (Agency for Ecological Transition); registration with Citeo for packaging: FR208441_01VJXE

Italy:

• WEEE (Waste Electrical and Electronic Equipment) registry number: IT19110000011863
• Battery unit registration number: IT19110P00005870

ONE-SIDED TERMINATION OF THE AGREEMENT

Upon conclusion of the agreement, the customer is sent an e-mail with order confirmation together with terms of use of services (confirmation of the prior notice) and it is assumed that, from the receipt of the written notice onwards, the customer is fully aware of the provisions of these terms of use and that he or she fully accepts them.

The customer who concludes the agreement has the right to rescind the agreement within 14 days (fourteen days) from the delivery of the product, provided he or she possesses the invoice.

The customer has no right to terminate the concluded agreement for the following: sale of products custom-made according to the customer’s specifications and/or made exclusively for the customer.

In case of a rescission of the agreement, the customer shall return the product at his or her own expense, making sure that the product is returned undamaged, unused, in the original amount, and in the original undamaged package. Otherwise, the customer loses the right to rescind the agreement.  Before the end of the period provided for the one-sided rescission of the agreement, the customer must inform the Seller in writing of his or her decision to rescind the agreement.  

Rescission of the agreement must be done in written form, it must include the invoice number and name of the purchased product and be sent by e-mail to info@greyp.com or by post to: Porsche eBike Performance d.o.o., Ljubljanska 7, 10431 Sveta Nedelja, Croatia. The date of the rescission of the agreement shall be the date when Porsche eBike Performance d.o.o. receives the customer’s written notice of rescission.

COMPLAINTS

Please send all comments and complaints to info@greyp.com.

PRIVACY STATEMENT

Porsche eBike Performance d.o.o., acting as the data controller, is committed to protecting and respecting your privacy.

Porsche eBike Performance d.o.o. commits to protecting customers’ personal information. We collect only basic information about customers which is necessary for fulfilling our obligations as a seller; Porsche eBike Performance d.o.o. also informs customers about the use of their personal information, and gives customers an opportunity to choose whether they want their personal information to be used or not, including whether they wish their name to appear in or to be removed from the lists used in marketing campaigns. All customers' personal information is highly protected, and it is visible only to employees who need such information to perform their job responsibilities. All employees of Porsche eBike Performance d.o.o. and its business partners are obligated to respect the Privacy policy.  
 

CHANGES TO THE TERMS OF SALE

Porsche eBike Performance d.o.o. has the right to change these terms of sale. Every change and the latest version of the Terms of sale will be published on the Greyp.com web page.

Terms of sale are an integral part of the purchase contract between Porsche eBike Performance d.o.o. and the customer.