LET'S GET YOU BACK ON YOUR BIKE

PERSONAL INFO

NAME

EMAIL

STORE INFO

PURCHASED FROM (STORE NAME)

DATE OF PURCHASE

BIKE INFO

BIKE LOCATION

GREYP MODEL

BIKE SERIAL NUMBER (VIN)

DATE OF FAILURE

ODOMETAR (PASSED MILAGE)

NEXT STEP

Our support team will then get back to you as quickly as possible regarding the next steps. Please note that depending on the season, we may take a couple of days to get back to you. Don't worry we will be fast as possible.

STATUS REQUEST

If you have questions regarding the status of your case, please do not write a fresh new e-mail, but reply to the one we’ll send you directly after you shot us that form.

FAQ

You can always find more information regarding our support processes in the FAQs.

WARRANTY

Greyp products have been manufactured and tested to the highest quality standards by Greyp Bikes d.o.o. This Limited Warranty offered by Greyp Bikes d.o.o. covers defects in material or workmanship in new Greyp products. Greyp warrants this product against defects in material or workmanship for a period of 12 months after the first purchase. Greyp will replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If Greyp is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, Greyp may elect to refund the purchase price in exchange for the return of the product.

This warranty extends to the original purchaser only and is non-transferable. This warranty does not apply to rental or commercial use bicycles. Only consumers purchasing Greyp products from authorized Greyp retailers or resellers or through the Greyp website may obtain coverage under our limited warranties. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, alterations to the original design, acts of God, accident, misuse, neglect, abuse, improper assembly, operator error, water damage or improper follow-up maintenance. Greyp explicitly exempts from coverage any damage on bicycles used for jumping, stunt riding, rental programs, observed trials and any similar extreme riding or events.

Incidental and consequential damages are also not covered. Greyp does not cover the cost of international warranty shipping at any time, for any reason. This warranty is expressly limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Greyp Bikes d.o.o.

Repair, replacement or refund of the purchase price, as provided by this warranty, is the exclusive remedy of the purchaser. Greyp bikes neither assumes nor authorizes any person to create for it any other obligation or liability in connection with this warranty. Greyp bikes shall not be liable to purchaser or any other person for any incidental, special or consequential damages, arising out of breath of this warranty or any implied warranty, including without limitation, damages for personal injury, property damage or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

Some components of Greyp bike are subject to wear and tear due to their function. The rate of wear will depend on care and maintenance and the way the bike is used. Bikes that are often left in the open may also be subject to increased wear through weathering. The components below require regular maintenance. Never the less, sooner or later they will reach the end of their service life, depending on conditions and intensity of use. Parts that have reached their limit of wear and tear must be replaced.

Rechargeable battery

Drive chain

Brake pads

Brake fluid (DOT)

Brake disks/rotors

Brake hoses

Brake cable housing

Seals of suspension elements

Grips

Cables/connectors

Chainrings

Lamps

Inner tubes

Sprockets

Saddle covering

Lubricants

COMPONENTS

Battery

Greyp Lithium battery is guaranteed to have 70% of its original tested capacity at the end of the warranty Period. If the battery fails completely during the first 12 months from original date of purchase it will be replaced or repaired at no charge. Lithium batteries require care and some maintenance to maximize life expectancy. Charging the battery while bike is exposed to sun (air temperature above 30 °C) will shorten its service life. Abusing the battery will void your warranty. Warranty is void in the following cases:

if damage is done by power surge

if damage is done by use of improper charger

if damage is done by use of improper charger

if damage is done by improper maintenance or other such misuse

if damage is done by normal wear

if damage is done by water damage

if battery is charged below 0°C degrees

if battery is not charged every month

In the event that a battery needs to be removed for return shipment to Greyp, it is customer’s responsibility to safely remove and send the battery to Greyp at its own cost. Greyp will reimburse customer for its own labour & replacement parts in the first 12 months of bike ownership. Greyp will pay to return the battery to the customer. Greyp retains the right to repair or replace battery at its sole discretion. All Lithium batteries must be shipped as Class 9 dangerous goods (HAZMAT) and must be shipped in accordance with all local and international laws. Lithium batteries sold by Greyp can NEVER be taken on board a passenger aircraft.

Frame

The Greyp frame is covered by a warranty from defects for 12 months from original date of purchase for the original owner. In the event a frame is found defective, EU shipping, parts and labour to replace said frame is paid by Greyp for the first 12 months from the original date of manufacture. The cost of repairing/replacing Custom paint is never included in frame warranty at any time.

Motor

The Motor is warranted for 12 months from original date of purchase to be free of defects. In the event of a warranty claim requiring the Motor to be returned to Greyp, customer is responsible for removal and shipment to Greyp. Greyp pays for parts, in house labour and return shipping.

Electronics

The electronics components are warranted for 12 months from original date of purchase to be free of defects. In the event of a warranty claim requiring the electronics to be returned to Greyp customer is responsible for removal and shipment to Greyp. Greyp pays for parts, in house labour and return shipping.

Brakes

The brakes are warranted for 12 months from original date of purchase to be free of defects. Normal wear of the brake pads is not covered. Warranty claims on components are made in accordance with component manufacturers guidelines. In the event of a warranty claim requiring the components are to be returned to Greyp, customer is responsible for removal and shipment to Greyp. Greyp pays for parts, in house labour and return shipping.

Suspension

The suspension units are warranted for 12 months from original date of purchase to be free of defects. Normal wear of the suspension, such as oil changes and leaking seals are not covered. Warranty claims on components are made in accordance with component manufacturers guidelines. In the event of a warranty claim requiring the components are to be returned to Greyp, customer is responsible for removal and shipment to Greyp. Greyp pays for parts, in house labour and return shipping.

Drivetrain

The drivetrain includes the sprockets, shifting system, chain and wheels. Drivetrain units are warranted for 12 months from original date of purchase to be free of defects. Normal wear and tear of the drivetrain, such as chain and sprocket wear, tire flats, bent wheels and worn tires are not covered. Warranty claims on components are made in accordance with component manufacturers guidelines. In the event of a warranty claim requiring the components are to be returned to Greyp, customer is responsible for removal and shipment to Greyp. Greyp pays for parts, in house labour and return shipping.