TERMS OF SALE

Terms of sale are an integral part of purchase contract between Greyp Bikes d.o.o. and the customer.

VENDOR COMPANY

Greyp Bikes d.o.o. (tax number: HR03627403593), limited liability company with a share capital of 27.800,00 Croatian kunas, registered with the Companies Register of Zagreb under number (MBS) 080680892, with its registered office at Ljubljanska 7, 10431 Sveta Nedelja, Croatia, represented by its CEO, Mate Rimac and COO Krešimir Hlede.

Contact information:

 

CUSTOMER

A customer is natural person or a legal entity which ordered a product from Greyp Bikes d.o.o.

 

PRIVACY STATEMENT

Greyp Bikes d.o.o., acting as data controller, is committed to protecting and respecting your privacy.

Greyp Bikes d.o.o. commits to protect customers’ personal information. We collect only basic information about customers which are necessary for fulfilling our obligations as a seller; Greyp Bikes d.o.o. also informs customers about the use of their personal information, gives customers an opportunity to choose whether they want their personal information to be used or not, including whether they wish their name to appear in or to be removed from the lists used in marketing campaigns. All customers' personal information is highly protected, and it is visible only to the employees who need such information to perform their job responsibilities. All employees of Greyp Bikes d.o.o. and its business partners are obligated to respect the Privacy policy.

 

METHOD OF PAYMENT

We accept PayPal and credit card payments via T-Com PayWay gateway.

All payments will be made in Croatian legal currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

PRODUCT

Greyp G12S - electric bicycle 8.999 euro

Greyp G12H - electric bicycle 7.999 euro

 

SAFETY POLICY

T-Com Pay Way implements the latest standards in the protection of personal information - Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. ISO 8583 protocol enables secure exchange of personal information between the T-Com’s PayWay gateway system and credit card authorisation centres through a private network which is protected against unauthorised access by dual firewall.

TERMS OF DELIVERY

We deliver our bikes worldwide.

 

EXPORT CONTROL

Greyp Bikes d.o.o. assumes no liability for orders made by the customer and/or from a country to which a delivery of product(s) cannot legally be made. All expenses related to obtaining potential export/import licences for Greyp Bikes d.o.o. or any other expenses that are necessary for the valid delivery of product(s) to the customer shall be communicated to the customer. Greyp Bikes d.o.o. shall be authorized to charge to the customer all such expenses in advance of the delivery and shall have no obligation to ship product(s) to the customer before the customer advances to Greyp Bikes d.o.o. all such expenses.

 

EU DELIVERY TIMES AND COSTS

EU delivery times and rules apply to all member states of the European Union and to both Norway and Switzerland.

To check the price of delivery to your address, type in the address when in shopping cart to display the available shipping options and charges for your destination. Estimated delivery time to the countries of the EU, Norway and Switzerland is 15 working days from the date of payment. In case of a custom designed e-bike, delivery will be made 20 working days from the date of payment and/or date of approval of design by the customer.

 

NON-EU DELIVERY TIMES AND COSTS

Bikes are delivered to your nearest airport if you are from a country outside of the European Union. For example, when a customer from Lima, Peru orders a bike - it is delivered to Jorge Chávez International Airport. Greyp Bikes d.o.o. handles export procedure, but the customer is expected to handle import procedure and relevant taxes and costs once the bike arrives at the airport. Shipping costs to the non-EU countries are 800,00 € (VAT included).

Estimated delivery time to the countries outside of the European Union is 25 working days from date of payment of purchase price and other expenses incidental to such delivery.

 

RETURN OF GOODS TERMS

The customer has the right to substitute the product in the following cases:

  • if the customer did not order the goods which are delivered,
  • if the product which was delivered has a manufacturing defect,
  • if the product which was delivered has defects which are not due to the transport of goods.

The customer does not have the right to substitute the product in the following cases:

  • if the product defects are results of unprofessional handling by the customer,
  • if the product defects are caused by the transport.

The customer has an obligation to inspect the product for defects at the time he or she receives the product and immediately inform Greyp Bikes d.o.o. about possible defects.

In case Greyp Bikes concludes that the product defects are not caused by the customer (or the transport), Greyp Bikes d.o.o. shall remove the defects, or repair the product, or substitute the product at its own expense if the defects occur during the warranty period. In that case the customer returns the product(s) to Greyp Bikes d.o.o. at his or her own expense, whereas Greyp Bikes d.o.o. delivers the repaired product to the customer free of charge.

 

ONE-SIDED TERMINATION OF AN AGREEMENT

Upon the conclusion of an agreement the customer is sent an e-mail with order confirmation together terms of use of services (confirmation of the prior notice) and it is assumed that, from the receipt of the written notice onwards, the customer is fully aware of the provisions of these terms of use and that he or she fully accepts them.

The customer who concludes the agreement has the right to rescind the agreement within 14 days (fourteen days) from the delivery of the product, provided he or she possesses the invoice.

The customer has no right to terminate the agreement which is concluded for the following:

* sale of products custom made according to the customer’s specifications and/or made exclusively for the customer.

In case of rescission of the agreement, the customer shall return the product at his or her own expense, making sure that the product is returned undamaged, unused, in the original amount and in original undamaged package. Otherwise the customer loses the right to rescind the agreement.

Before the end of the period provided for the one-sided rescission of the agreement the customer must inform the seller in writing of his or her decision to rescind the agreement.

Rescission of the agreement must be done in written form, it must include the number of the invoice and name of the purchased product and sent by e-mail to info@greyp.com or by post mail to: Greyp Bikes d.o.o., Ljubljanska 7, 10431 Sveta Nedelja. The date of the rescission of the agreement shall be the date when Greyp Bikes d.o.o. receives the customer’s written notice of rescission.

 

COMPLAINTS

Please send all comments and complaints to our info@greyp.com.

 

CHANGES TO THE TERMS OF SALE

Greyp Bikes d.o.o. has the right to change these terms of sale. Every change of Terms od sale will be published on the web page.